Haluch’s Landscapes takes pride in customer satisfaction and is always 100% guaranteed. As a customer, if you ever feel that your service is not satisfactory, please contact us at 413-566-2116 or by visiting the current Customer Area of our website. If a service call is needed, we will respond within a 48 hour period.
Lawn Fertilization and Weed Control
Haluchs Landscapes performs this service throughout the season and automatically renews from season to season unless specified by a phone call or written notice.
Haluch’s Landscapes Seed Warranty & Fertilizer
The success or failure of seed depends on its care. Haluchs Landscapes warranties seeding provided that you follow proper maintenance and watering procedures, make prompt payment of your account when due and report unsatisfactory results within 30 days. Your technician will test the soil moisture level to confirm adequate watering. If the lawn does not establish properly because of product or workmanship, those portions of the lawn that are not growing will be re-seeded. Seeding warranty is valid for one (1) re-seed within six (6) months from the original date of service. Remember that you must be on Haluchs fertilizer program for the warranty to remain valid. Termination of service, improper care, failure to pay outstanding balance in a timely manner and/or any other person(s) or company tampering or making repairs will VOID the warranty. Haluchs Landscape only performs service on treatable areas of property in the front, back, and sides of every lawn unless specified otherwise by you. When the application is complete, Haluch’s will be sure to blow any remaining fertilizer from sidewalks and driveways. Each application includes fertilizer and most applications include weed control based on the timing and purpose of the treatment. The products being applied vary from application to application based on the time of year, weather conditions, and the needs of your lawn.
Our service continues from application to application year after year unless you contact us. In some instances, a request to cancel service is taken after a service invoice has been printed and is in a scheduled route with a technician for that day. In this case, every attempt will be made to notify that technician to avoid service being performed. In this scenario, if we are unable to reach that technician, or if the service has already been completed, your service termination will become effective after that particular treatment and you will be asked to return payment for that service. For more information, please contact 413-566-2116
Gates and Pets
Pets must be indoors and all gates must be unlocked for a scheduled service to be performed. If you need notification prior to our visits, please request a call ahead in the notes area of the sign-up process. We are able to call and leave a voice message the day prior to performing your scheduled service. Our technicians are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you accept our service with this provision. Haluchs Landscapes is not responsible for lost or injured pets.
Payment for each customers service is conveniently billed to their debit or credit card each week the day after their lawn is treated. Printed account activity is available upon request. To sign up for Easy Pay please call the office. 413-566-2116
Prepayment offers a discounted rate for customers choosing to pay for an entire seasons services at once.
Customer Assistant Website
Please feel free to browse the new Customer Assistant Website. You will be able to see your account online, add services and pay your invoices all online.
Decline Cards & Bounced Checks
In the event that a card is declined, we will try the card again the following day. If the card does not go through a second time, the customers remaining services will be put on hold until we are able to reach the customer. If the customer responds quickly with another card, we will promptly put them back on the schedule with no late fee or fee for changing cards. In the event of a bounced check, your account will be charged a $25 Check Fee and your check will be returned to you with the invoice as unpaid. We understand this happens from time to time. Please remit payment as soon as possible plus the check fee if it does happen.
Customers can reach customer service on our website: www.haluchslandscapes.com or you can call the office: 413-566-2116 We will respond within 24 hours.